Terms & Conditions

These Terms govern your relationship with the operator of high-5-casino, accessible exclusively via high-5-ca.com. By accessing or using the services as of November 6, 2025, you agree to be bound by these Terms, which incorporate all applicable legal and regulatory requirements for users located in Canada. Please read these Terms carefully before participating in any aspect of the high-5-casino platform.

Definitions

• Operator: Refers to High 5 Games (High 5 Entertainment, LLC), operating high-5-casino on high-5-ca.com, with legal address at 251 Little Falls Drive, Wilmington, DE 19808, USA. For CA, high-5-casino is offered as a play-for-fun social casino platform only.
• User/Player: Any individual who registers for, accesses, or otherwise uses the services provided on high-5-ca.com.
• Account: The unique registration profile created by a User to access the services of high-5-casino.
• Bet: Any virtual wager or stake placed using virtual credits on games available through high-5-ca.com. No real-money gambling is offered or permitted.
• Bonus: Promotional virtual credits or other virtual rewards granted to Users, subject to specific terms and conditions.
• Wager: The act of placing virtual credits on eligible games within the platform.
• Game(s): Digital casino-style entertainment products supplied by High 5 Games for amusement and play-for-fun purposes.
• Virtual Credits: Non-redeemable, non-convertible points used solely for entertainment within high-5-casino and holding no cash value.
• Promotion: Any special offer, bonus, or campaign provided by the Operator to Users, governed by separate and/or supplemental terms.

Account Registration

1. Age Requirement: Only individuals who are at least 18 years of age and reside in Canada may register to use high-5-casino on high-5-ca.com. By registering, you confirm your legal age and eligibility under all applicable CA laws.
2. Registration Process:
   • Users must provide accurate personal information, including a valid email address, during account creation.
   • Email verification is required to activate the account.
   • The Operator may request Know Your Customer (KYC) documentation to verify identity and eligibility, including proof of age and residency.
3. User Obligations:
   • You are responsible for ensuring all registration data is accurate and up to date.
   • Users must maintain the confidentiality and security of their passwords and account credentials. Sharing or transferring accounts is strictly prohibited.
   • Any misuse, fraudulent activity, or submission of false information may result in account suspension or termination, without notice.

Regional Compliance Note: In accordance with Canadian regulations, only play-for-fun (social casino) activity is permitted; no real-money gaming is available through high-5-ca.com.

Betting & Gameplay Rules

1. Virtual Betting:
   • All gameplay involves virtual credits with no cash value and cannot be exchanged or redeemed for real money, prizes, or goods.
   • Minimum and maximum bet sizes are specified per game and may be subject to change at the Operator's discretion.
   • Only authorized Users may place bets or participate in games; automated or third-party use is prohibited.
2. Bet Modification & Cancellation:
   • Once a virtual bet is placed and accepted by the system, it cannot be modified or cancelled except in the case of a technical error or malfunction, as determined by the Operator.
3. Fair Play & Conduct:
   • All Users must adhere to fair play standards. Use of bots, scripts, or any attempt to manipulate game outcomes is strictly forbidden.
   • Conduct in live chats and community features must be respectful. Abusive, insulting, fraudulent, or disruptive behavior will result in account sanctions, including suspension or ban.
4. Game Rules:
   • Each game is governed by specific rules accessible within the game interface. By playing, you accept these game-specific rules as binding.

Legal Disclaimer: No real-money gambling is provided; all gameplay is for entertainment only and subject to applicable CA laws.

Bonus Terms

1. Bonus Activation & Requirements:
   • Bonuses, including free virtual credits and promotional offers, may be issued at the Operator's discretion and are subject to specific activation instructions and eligibility criteria. Users must follow the stated procedures to claim and use bonuses.
   • Bonuses may have wagering requirements, including a minimum number of times virtual credits must be wagered before further promotional credits are unlocked or additional features are accessed.
   • Timeframes for fulfilling bonus conditions are specified in each offer and typically do not exceed 30 days from activation in 2025.
2. Prohibited Actions:
   • Users may not use automated methods or attempt to exploit bonuses through fraudulent means.
   • The use of multiple accounts to claim bonuses is strictly prohibited and may result in forfeiture of bonus credits and account termination.
3. Combining Promotions:
   • Unless explicitly stated, bonuses and promotions cannot be combined. Participation in one offer may restrict eligibility for others.

Operator Rights: The Operator reserves the right to modify, suspend, or withdraw any bonus offer at its sole discretion, in compliance with CA regulations.

Payments & Withdrawals

• Play-for-Fun Model: high-5-casino on high-5-ca.com operates exclusively as a play-for-fun social casino platform. No real-money deposits, withdrawals, or payments are available or permitted.
• Virtual Credits: Users may acquire virtual credits through promotional offers or purchase for entertainment purposes only. Virtual credits are non-redeemable, non-refundable, and cannot be exchanged for cash or value.
• Refunds: As no real-money transactions are processed, refund requests for virtual credits or bonuses are not permitted. The Operator may, at its discretion, adjust credits in the event of technical errors or malfunctions.
• Fees & Processing Times: There are no fees for acquiring or using virtual credits, and all credit processing occurs instantly, except in rare cases of technical delay.

Regional Compliance Note: Real-money gambling services are not offered on high-5-ca.com in accordance with CA law. For information on responsible gaming, see the Responsible Gaming Policy linked on the platform.

Limitation of Liability

1. Operator Obligations:
   • The Operator undertakes to provide fair and accurate gameplay results and to maintain the integrity and security of the platform in accordance with industry best practices and applicable CA social gaming standards.
2. Exclusions of Liability:
   • The Operator is not liable for any loss or damage arising from:
     • Technical failures, interruptions, or delays in network or platform operation
     • Errors in game software or third-party content
     • Unauthorized access or misuse of User accounts
     • Events beyond the Operator's reasonable control
3. Maximum Compensation:
   • In all cases, the Operator's aggregate liability to any User is strictly limited to the amount of virtual credits in the User's account at the time of the incident. No cash compensation or real-world damages are available.

Legal Disclaimer: As a play-for-fun social casino, no liability for real-money losses or damages applies under CA law.

Intellectual Property Rights

• Ownership: All content, games, software, graphics, and trademarks on high-5-ca.com are the exclusive property of High 5 Games (High 5 Entertainment, LLC) or its licensors. All rights reserved.
• Restrictions: Users may not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any part of the platform's content or software without prior written authorization from the Operator.
• Third-Party Content: Where applicable, third-party intellectual property is used under license and may be subject to additional terms.

Legal Notice: Any unauthorized use of intellectual property rights will be prosecuted to the fullest extent permitted by law.

Privacy & Data Protection

All personal data collected on high-5-ca.com is processed in accordance with the high-5-casino Privacy Policy. By using the platform, you consent to the collection, processing, and storage of your information as detailed in the Privacy Policy and as required by Canadian data protection laws. For further information or to exercise your privacy rights, please contact support@high-5-ca.com.

Changes to Terms

1. Notification of Changes:
   • The Operator reserves the right to update or amend these Terms at any time. Material changes will be communicated to Users via email or prominent on-site banners at least 7 days prior to the effective date, wherever practicable.
2. User Rights:
   • If you do not agree to the modified Terms, you must discontinue use of high-5-ca.com before the effective date of the changes. Continued use after the effective date constitutes acceptance of the revised Terms.

Compliance Note: All changes will comply with applicable CA regulatory standards and will not retroactively affect existing User rights.

Termination & Suspension

1. Grounds for Action:
   • The Operator may suspend or terminate User accounts for violations of these Terms, misuse, fraudulent activity, or as required by law or regulatory authorities.
   • Inactive accounts may be closed after 12 months of non-use, with prior notification sent to the User's registered email address.
2. Procedure:
   • Users will be notified of any suspension or termination, with reasons provided where legally permissible.
   • In cases of termination due to breach, all virtual credits and bonuses may be forfeited.
   • In the event of error or mistaken suspension, Users may contact support@high-5-ca.com for review and resolution.

Refund Policy: As no real-money transactions occur, no refunds or compensation for virtual credits will be provided upon account closure.

Governing Law & Jurisdiction

• Applicable Law: These Terms are governed by and construed in accordance with the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
• Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada, unless otherwise required by applicable law.
• Dispute Resolution: Users agree to attempt to resolve any dispute amicably with the Operator's support team prior to pursuing formal legal remedies. Where required, disputes may be submitted to binding arbitration under Ontario law.

Compliance Note: These provisions reflect CA legal standards and ensure user protection under local regulations.

Contact Information

• Customer Support Email: support@high-5-ca.com (all user support inquiries)
• Legal Department Email: info@high-5-ca.com (legal correspondence and privacy matters)
• Website: https://high-5-ca.com
• Legal Address: 251 Little Falls Drive, Wilmington, DE 19808, USA

For additional information, including responsible gaming and privacy resources, please visit the relevant policy links available on high-5-ca.com.