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Privacy Policy

This Privacy Policy explains how high-5-casino, as operated through high-5-ca.com, collects, processes, and protects personal information of players and website visitors. It is essential to outline our data practices to ensure transparency, legal compliance, and user trust. This Policy applies to all individuals interacting with high-5-ca.com, including registered players and casual visitors. Effective date: November 6, 2025.

Who We Are

OBSERVE: The operator of high-5-ca.com is High 5 Entertainment, LLC, acting under the brand high-5-casino for the Canadian market. The company's primary legal address is 251 Little Falls Drive, Wilmington, DE 19808, USA. Although our parent company, High 5 Games, holds a supplier license with the Alcohol and Gaming Commission of Ontario (AGCO) for B2B game supply, high-5-ca.com operates as a social casino, offering play-for-fun experiences only.

EXPAND: For privacy matters, our designated contact is the Data Protection Department.

  • Legal Entity: High 5 Entertainment, LLC ("High 5 Games")
  • Address: 251 Little Falls Drive, Wilmington, DE 19808, USA
  • Contact Email: support@high-5-ca.com (support); info@high-5-ca.com (general)
  • Responsible Person: Data Protection Department, High 5 Games

REFLECT: You may contact our Data Protection Department via email for privacy inquiries or concerns related to your data on high-5-ca.com. Company registration and tax identification information are available upon request for regulatory or user verification purposes.

What Personal Data We Collect

OBSERVE: To deliver and improve our services, high-5-ca.com collects various categories of personal and technical data from users and visitors.

  • Personal Data: Name, email address, date of birth, phone number, and account identifiers.
  • Technical Data: IP address, device type, browser version, operating system, access times, log files, and unique device identifiers.
  • Payment Data: Payment method details, transaction history, and withdrawal information (where applicable in sweepstakes or prize redemptions).
  • Behavioral Data: Gameplay and betting history, clickstream data, site navigation patterns, and interaction logs.
  • Cookies and Tracking: Session and persistent cookies, third-party analytics, advertising tags, and similar technologies.

EXPAND: Data is collected directly from users during account registration, game play, site navigation, and through automated technical means. Some data may be collected from third parties, such as payment processors or analytics providers.

REFLECT: All data collection strictly aligns with the intended use for social casino entertainment, in accordance with CA privacy law and industry standards.

Legal Basis for Processing

OBSERVE: high-5-ca.com processes your personal data only when there is a valid legal ground, as required by Canadian law and international best practices.

  • User Consent: Voluntary agreement to data collection for purposes such as marketing communications or analytics.
  • Contract Fulfillment: Processing required to create and maintain your account, provide game access, and manage prize redemptions.
  • Legitimate Interests: Ensuring platform security, preventing fraud, improving user experience, and conducting statistical analysis, balanced against your fundamental rights.
  • Legal Obligations: Fulfilling statutory requirements such as anti-money laundering (AML), know-your-customer (KYC) checks (where applicable), and regulatory reporting.

EXPAND: Where processing relies on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing. If required by law, we may process your data without consent to comply with obligations or protect the platform.

REFLECT: All processing activities are documented and reviewed for compliance with CA and international standards, including GDPR equivalency where appropriate.

Purpose of Processing

OBSERVE: Personal and technical data is used for clear, defined purposes to support safe, efficient, and enjoyable use of high-5-ca.com.

  • Providing Services: Operating your account, delivering social casino games, and enabling sweepstakes where applicable.
  • Improving Services: Analyzing user feedback, gameplay data, and technical performance to enhance platform functionality.
  • Marketing Communications: Sending promotional offers, newsletters, and updates (with user consent).
  • Analytics: Aggregating non-identifiable data for trend analysis, system optimization, and business insights.
  • Fraud Prevention and Security: Detecting and mitigating unauthorized activity, enforcing platform rules, and maintaining data integrity.

EXPAND: Data may also be used to comply with regulatory requirements and to respond to lawful information requests from authorities.

REFLECT: Each purpose is supported by an appropriate legal basis and subject to strict access controls and user rights.

Disclosure & Sharing

OBSERVE: high-5-ca.com only shares user data with third parties under controlled, legally compliant circumstances.

  • Payment Partners: To process transactions and prize redemptions, where applicable.
  • Service Providers: IT support, cloud hosting, analytics, and marketing partners under contractual confidentiality obligations.
  • Regulators: Government agencies and regulatory authorities, such as the Alcohol and Gaming Commission of Ontario (AGCO), only when legally required.
  • Affiliates and Parent Company: High 5 Games and authorized affiliates for purposes consistent with this Policy.
  • Advertising Networks: Third-party ad partners, only with your explicit consent and in compliance with applicable laws.

EXPAND: All third-party disclosures are limited to the minimum data necessary and are governed by data processing agreements ensuring compliance with CA privacy standards.

REFLECT: high-5-ca.com does not sell user data. Any onward transfer or disclosure is tracked and recorded for audit purposes.

International Transfers

OBSERVE: Data collected by high-5-ca.com may be processed or stored outside Canada, including in the United States or other jurisdictions where our parent company or service providers operate.

  • Regions of Transfer: United States (primary data storage), European Union (for certain analytics or technical providers), and other countries as needed for service delivery.
  • Protection Mechanisms: Standard Contractual Clauses (SCCs), Data Processing Agreements, and adherence to recognized international data protection frameworks.

EXPAND: International transfers are subject to rigorous risk assessments and require that third parties maintain data protection standards equivalent to those in Canada. Where applicable, supplementary safeguards such as encryption and strict access controls are implemented.

REFLECT: Users may contact the Data Protection Department for detailed information on specific transfer mechanisms relevant to their data.

Regional Compliance Note: All international transfers comply with CA privacy law and, where relevant, GDPR and US data protection frameworks.

Data Retention

OBSERVE: high-5-ca.com retains personal data only for as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal obligations.

  • Personal Data: Retained for up to 5 years after account closure, unless a longer retention period is required by law (e.g., for fraud prevention or regulatory investigations).
  • Technical and Behavioral Data: Retained for up to 2 years to support analytics and platform optimization.
  • Payment Data: Maintained for at least 5 years in accordance with financial and anti-fraud regulations.
  • Deletion Criteria: Data is deleted or anonymized upon user request (subject to legal allowances), expiration of retention period, or completion of processing purpose.

EXPAND: Upon receiving a verified deletion request, personal data not subject to mandatory retention is securely erased within 30 days.

REFLECT: All retention and deletion processes are documented and subject to regular review for compliance with current CA privacy standards.

Your Rights

OBSERVE: Users of high-5-ca.com are entitled to extensive rights regarding their personal data, in alignment with Canadian and international privacy standards.

  1. Access: You may request a copy of your personal data held by high-5-ca.com.
  2. Correction: You may request correction of inaccurate or incomplete data.
  3. Deletion: You may request deletion of your personal data, subject to legal retention obligations.
  4. Restriction: You may request restriction of processing where you contest data accuracy or object to processing.
  5. Objection: You may object to processing based on legitimate interests or for direct marketing purposes.
  6. Data Portability: You may request transfer of your data to another provider in a structured, commonly used, machine-readable format.
  7. Withdrawal of Consent: You may withdraw consent for marketing or optional data processing at any time.

EXPAND: To exercise your rights, submit a written request to support@high-5-ca.com or info@high-5-ca.com. We will respond within 30 calendar days, free of charge, except where requests are manifestly unfounded or excessive. Identity verification may be required for your protection.

REFLECT: Our practices are designed to comply with Canadian privacy legislation and, where applicable, GDPR-equivalent standards. Users in Mexico and the EU may have additional rights under their respective data protection laws; requests will be handled accordingly.

Cookies & Tracking Technologies

OBSERVE: high-5-ca.com uses cookies and related technologies to enhance user experience, analyze site usage, and facilitate marketing.

  • Session Cookies: Temporary cookies that support site navigation and basic functionality during your visit.
  • Persistent Cookies: Remain on your device for a set period to remember preferences and login details.
  • Third-Party Cookies: Set by analytics or advertising partners to gather usage data and deliver targeted promotions (with user consent).

EXPAND: Users can manage or disable cookies through their browser settings or, where available, via the internal cookie management panel on high-5-ca.com. Disabling certain cookies may impact site functionality.

REFLECT: Full details of cookies in use are available in our Cookie Policy. All use complies with CA law and industry standards for user transparency and choice.

Data Security

OBSERVE: high-5-ca.com implements robust technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction.

  • Encryption: All data in transit is protected using TLS 1.2 or higher. Sensitive data at rest is encrypted using industry-standard algorithms.
  • Access Controls: Role-based access, multi-factor authentication, and strict permissions for staff and service providers.
  • Security Audits: Regular vulnerability assessments, penetration testing, and compliance reviews (aligned with ISO 27001 and SOC 2 where appropriate).
  • Staff Training: Mandatory data protection and security awareness programs for all employees handling personal data.
  • Incident Response: Documented procedures for prompt detection, reporting, and mitigation of data breaches; affected users and authorities are notified as required by law.

EXPAND: Security measures are continuously updated to reflect evolving threats and regulatory developments. Data processors and partners are contractually required to maintain comparable security standards.

REFLECT: Security practices are reviewed annually and whenever substantial changes occur in our processing activities or technology infrastructure.

Complaints & Contacts

OBSERVE: high-5-ca.com provides multiple channels for users to raise privacy concerns or complaints.

  1. Contact Methods:
    • Email: support@high-5-ca.com (primary privacy contact)
    • Email: info@high-5-ca.com (general inquiries)
    • Postal mail: Data Protection Department, High 5 Entertainment, LLC, 251 Little Falls Drive, Wilmington, DE 19808, USA
  2. Complaint Procedure:
    1. Submit your complaint via email or postal mail, detailing your concerns and providing relevant evidence or account information.
    2. We will acknowledge receipt within 5 business days and investigate your complaint thoroughly.
    3. A substantive response will be provided within 30 days. If additional time is required, you will be notified with reasons for the delay.
    4. If unsatisfied, you may escalate your complaint to the relevant data protection authority.
  3. Supervisory Authorities:
    • Canada: Office of the Privacy Commissioner of Canada (OPC), https://www.priv.gc.ca/en/, Tel: 1-800-282-1376
    • Mexico: National Institute for Transparency, Access to Information and Personal Data Protection (INAI), https://home.inai.org.mx/
    • EU (if applicable): Local Data Protection Authority

EXPAND: All complaints are treated confidentially and will not affect your rights or access to high-5-ca.com.

REFLECT: We are committed to fair, prompt, and transparent resolution of all privacy concerns in full compliance with applicable law.

Updates

OBSERVE: high-5-ca.com may update this Privacy Policy to reflect changes in legal requirements, industry practices, or our processing activities.

  • Notification Methods: Users will be notified of material changes via email, prominent website banners, and account dashboard alerts.
  • Version Control: Each policy update is marked with a "Last updated: November 6, 2025" timestamp and a changelog summarizing key changes.
  • Advance Notice: Significant changes will be communicated at least 30 days in advance to allow users to review, object, or close their accounts if desired.
  • User Options: Users may object to changes or request account closure at any time by contacting support@high-5-ca.com.

EXPAND: Minor updates with no impact on user rights or data practices may be implemented without advance notice, but all changes will be summarized in the policy changelog.

REFLECT: Users are encouraged to review this Policy regularly to stay informed about how their data is protected on high-5-ca.com.

Last updated: November 6, 2025