Responsible Gaming

Responsible gaming at high-5-casino is founded on the principle of enabling players to enjoy gambling entertainment in a conscious, controlled, and informed manner. The primary objective is to encourage an enjoyable experience while minimizing risks associated with gambling behavior. If you ever feel your gaming habits are becoming problematic, high-5-casino at high-5-ca.com is dedicated to providing support and resources to help you stay in control.

Risk Awareness

OBSERVE: Canadian legal standards require that players are fully informed of the risks of gambling and provided with clear tools to recognize potential problem behaviors. EXPAND: The following are common signs that may indicate the development of a gambling problem:

• Frequently betting more than you can afford to lose or chasing losses
• Thinking about gambling outside of play sessions or feeling restless when not playing
• Neglecting personal, work, or family responsibilities due to gambling
• Hiding gambling activity from friends or family
• Borrowing money or selling possessions to fund gambling

REFLECT: To support self-identification, we recommend the following self-assessment. Answering "Yes" to any of these questions may indicate a need for support:

• Do you spend more time or money on gambling than you intend?
• Have you tried to cut back or stop gambling without success?
• Do you feel anxious, irritable, or depressed due to gambling?
• Has gambling caused financial or relationship problems?
• Do you feel the need to gamble larger amounts to achieve excitement?

Legal Disclaimer: This test is for self-assessment only. If you have concerns, please seek professional or confidential support as outlined below.

Limits & Tools

OBSERVE: In accordance with CA responsible gambling policy and best practices, high-5-casino at high-5-ca.com provides players with tools to manage gaming behavior. EXPAND: The following limits and tools are available in your personal account:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. To set a limit, log in to your account, navigate to the "Account Settings" > "Responsible Gaming" section, and select "Deposit Limits." Enter your preferred maximum amount for each period and confirm. Limits are enforced automatically.
• Time Spent Limits (Session Timers): You can enable a session timer to receive reminders or be automatically logged out after a set duration (e.g., 1 hour). Go to "Responsible Gaming" in your account, select "Session Timer," and choose your preferred time limit.
• Time-Out (Short Breaks): If you wish to take a temporary pause, use the "Time-Out" feature to suspend your account access for 24, 48, or 72 hours. In your account, select "Time-Out," choose the duration, and confirm your choice. During this period, you will not be able to log in or play.

REFLECT: These tools empower you to maintain control and prevent risky play. Limits can be adjusted as needed, but any decrease in restriction will require a minimum waiting period, in line with CA best practices, before becoming effective.

Regional Compliance Note: All responsible gaming tools are provided in accordance with Canadian legal standards for player protection (2025).

Self-Exclusion

OBSERVE: Self-exclusion is a key protective measure under Canadian regulation, allowing players to voluntarily block access to their account.

1. Access the Self-Exclusion Feature: Log in at high-5-ca.com and navigate to your "Account Settings" > "Responsible Gaming" > "Self-Exclusion."
2. Choose Exclusion Period: Select from temporary (minimum 6 months) or permanent (lifetime) exclusion. Available durations are clearly presented.
3. Confirm Decision: Read the terms, acknowledge the consequences, and confirm your choice. Our support team (support@high-5-ca.com) is available to assist if needed.
4. Consequences: Once activated, you cannot log in, deposit, play, or withdraw funds until the period expires. For permanent exclusion, the account is closed indefinitely. Any remaining balance will be handled in accordance with the site's refund policy and CA financial regulations. Refund requests during exclusion may require identity verification and are subject to compliance checks.

REFLECT: Self-exclusion is non-reversible during the selected period. For further support or to initiate the process, contact support@high-5-ca.com.

Legal Obligation: All steps are implemented to comply with responsible gaming obligations under CA law and to protect player interests.

Support Resources

OBSERVE: Players in CA must have access to local support and international resources for gambling-related concerns. EXPAND: The following options are available:

Local Support (Canada)

• ConnexOntario Gambling Helpline: 1-866-531-2600 (24/7, English and French). Confidential help for Ontario and nationwide.
• Canadian Centre on Substance Use and Addiction (CCSA): https://www.ccsa.ca/ (Information and resources, English and French)

International Support Organizations

Self-Exclusion Schemes by Country

• Canada: Provincial self-exclusion programs are available for land-based and online gambling (contact your local gaming authority for details).
• UK: GamStop (gamstop.co.uk) for national self-exclusion.
• Spain: RGIAJ (jugarbien.es/rgiaj) for online gambling self-exclusion.

Blocking Apps & Family Support

• Blocking Apps: Gamban (gamban.com), BetBlocker (betblocker.org) - install to restrict access to all gambling sites on your devices.
• Family Support: Gam-Anon (gam-anon.org), CCSA Family Resources (ccsa.ca/family).

Confidentiality: All support services are confidential and free to use. Professional help is available at every stage.

Legal Compliance Note: Provision of support resources is mandatory under CA responsible gaming codes and is regularly updated for accuracy (2025).

Help for Family

OBSERVE: Family members may be affected by a loved one's gambling behavior. EXPAND: If you are concerned, consider the following steps:

• Approach the person with understanding, not judgment, and express your concerns calmly
• Encourage open dialogue and suggest using self-assessment tools together
• Share information about professional help and support groups
• Reach out to family-specific support forums and hotlines for advice

Recommended Family Support Groups:

• Gam-Anon (family support meetings, international)
• CCSA Family Resources (Canada)

If you need further assistance, consult a licensed psychotherapist or call ConnexOntario at 1-866-531-2600 for confidential advice and referrals.

Legal Compliance Note: Family support is a recognized component of responsible gaming under CA guidelines (2025).

Operator's Commitment

OBSERVE: high-5-casino at high-5-ca.com maintains strict internal protocols to identify and mitigate gambling-related risks. EXPAND: These include:

• Behavior Monitoring: Automated systems analyze player activity for signs of risky patterns, such as rapid deposit increases, repeated loss chasing, or excessive session lengths.
• Warning Messages: If risk behaviors are detected, warning notifications and responsible gaming information are displayed within the platform.
• Proactive Support Outreach: Under CA law and industry standards, support staff may initiate contact via registered email if persistent risk indicators are observed. Outreach will always be confidential and focus on offering tools or assistance, never marketing.

REFLECT: All risk-check procedures are designed to protect player welfare and comply with CA responsible gambling laws. Players are encouraged to respond to support contacts and utilize available resources.

Updates

OBSERVE: In accordance with CA regulations and industry best practice, high-5-casino at high-5-ca.com keeps players informed of any changes to responsible gaming policies. EXPAND: Updates are communicated through:

• Email notifications to registered users
• Website banners in the "Responsible Gaming" section at high-5-ca.com

REFLECT: Please review this page periodically to stay informed. The last update was on: 2025-11-06.

Contact & Feedback

OBSERVE: For questions, feedback, or to request support regarding responsible gaming at high-5-ca.com, please use the following contacts:

• Email (Responsible Gaming Department): support@high-5-ca.com
• General Inquiries: info@high-5-ca.com

If you wish to provide feedback or request self-control measures, please email our support team with "Responsible Gaming" in the subject line. A secure feedback form will be available in your account dashboard under the "Responsible Gaming" section (feature coming in 2025).

Legal Compliance Note: All requests are handled confidentially and in accordance with Canadian privacy and responsible gaming regulations.