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OBSERVE: Under Canadian regulations (specifically Ontario's AGCO framework), contact procedures must ensure transparency, user protection, and legal clarity. The following contact information and communication protocols are provided for high-5-casino users exclusively via high-5-ca.com, reflecting both industry standards and CA-specific legal obligations.

EXPAND: CA law, including federal and Ontario-specific guidelines, requires clear contact channels, diligent data protection, and effective user recourse. Although high-5-casino operates as a social casino nationwide and as a B2B supplier in Ontario, all user-facing support and inquiries must comply with local privacy, consumer protection, and responsible gaming standards. Contact details are provided in accordance with these legal and operational requirements, with additional disclaimers to address the social casino model and the absence of direct gambling operations in Ontario.

REFLECT: The contact mechanisms below are designed to meet all observed and expanded legal requirements, integrating critical data from the casino's profile and ensuring that users' rights, privacy, and accessibility are prioritized at every stage.

Contact Methods for high-5-casino Users (System 1: Factual Disclosure)

  • E-mail Support: All email communications are managed in accordance with Canadian data protection laws and are responded to within one business day (2025 standard).
  • Live Chat & Phone:
    • Live chat is available 24/7 through the high-5-ca.com platform for immediate assistance.
    • Direct phone support: Phone number not specified - users should utilize live chat or email for official support channels as of 2025.
  • Contact Form:
    • Users may utilize the secure contact form below, providing their name, email address, and a description of their request. All submissions are encrypted and handled per the site's privacy policy.
  • Mailing & Legal Address:
    • High 5 Games (High 5 Entertainment, LLC)
    • 251 Little Falls Drive, Wilmington, DE 19808, USA
    Note: This physical address is for legal correspondence only and does not serve as a customer support center for Canadian users.

Legal Disclaimers and User Protections (System 2: CCoT Optimized)

  1. Privacy and Data Protection:
    • All personal data submitted via contact methods is collected, stored, and processed in accordance with the Privacy Policy and Canadian data protection laws, including PIPEDA and applicable provincial statutes.
    • User information is used solely for the purpose of addressing submitted inquiries and will not be disclosed to third parties except as required by law or regulatory authorities.
  2. Responsible Gaming and Regulatory Compliance:
    • high-5-casino, via high-5-ca.com, operates as a social casino platform (play-for-fun only) throughout Canada in 2025. No real-money gambling services are offered to Canadian residents. For responsible gaming support, visit the Responsible Gaming page.
    • Ontario users: high-5-casino does not provide real-money gaming in Ontario; B2B game supply is regulated by the Alcohol and Gaming Commission of Ontario (AGCO), but this contact page is for play-for-fun users only.
  3. Dispute Resolution and User Rights:
    • All user complaints and inquiries are handled promptly and in good faith. If a user is dissatisfied with the response, escalation procedures are available as outlined in the Terms of Use.
    • Users retain the right to request access, correction, or deletion of their personal data as provided under Canadian law.
  4. Communication Timeframes:
    • high-5-casino via high-5-ca.com commits to responding to all inquiries within one business day as of 2025. Complex or escalated matters may require additional time, but users will be informed of any delays.

User Contact Form (System 1: Procedural & Technical)

Please use the secure contact form below to reach the high-5-casino support team. Ensure all required fields are completed accurately. By submitting the form, you consent to the processing of your personal data in accordance with the privacy and regulatory requirements described above.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Regional Compliance Note (System 2: CA-Specific Adaptation)

  • Canadian Regulatory Alignment:
    • This page and all contact mechanisms are specifically adapted for Canadian users, with additional compliance for Ontario residents under AGCO oversight (for B2B game supply only; no direct consumer gaming).
    • All communications, data handling, and user protections reflect Canadian statutes and best practices as of 2025.
  • Brand and Domain Usage:
    • The brand "high-5-casino" is used exclusively in connection with the high-5-ca.com domain. All support and user interactions are governed by the high-5-ca.com legal and privacy frameworks.
  • Updated as of November 6, 2025:
    • Contact information and legal coverage are reviewed regularly to ensure ongoing compliance and user protection.